Rental Policies
How to Order: When choosing the rentals you are interested in, add to wishlist cart and checkout like normal. Instead of being charged you will be submitting your request directly to us to review and confirm your booking. We will follow up and send you an invoice link and rental agreement within 24 hours to book and schedule your delivery.
Booking: We suggest you book as far in advance as possible but require at least 2 week's notice for all rental bookings, if you have a last minute inquiry please send us an email directly with your request to see if we can fulfill. To secure your rental we require a 50% non-refundable retainer due at booking, the remainder will be charged day before delivery.
Changes: If you need to make changes to your booking you have until 3 days prior to your event. Any changes after require an additional fee.
Cancellations: All cancellations forfeit the 50% non-refundable retainer. Amount can be used as credit for a future booking.
Fees: We charge a flat fee, per day, for each product. Minimum rental fee of $50, $200 if outside free delivery radius. All rentals also include a mandatory 10% damage fee which covers cleaning, wear, tear and any small damage.
Delivery: We provide free delivery for all rentals within 15 miles of Hercules, CA (where we are based). Outside of this radius, additional fees apply based on mileage and order size. We will coordinate pickup for the following day after the last day your rental is booked. We will deliver and pick up only at ground level. If you are renting furniture and it needs to be delivered upstairs an additional fee may be included.
Will-call: We now offer will-call! Most items are now available for pick up and return in our Hercules, CA storage location. If picking up larger items/larger quantities please come prepared with a large enough vehicle to pick up and return. We can provide bubble wrap, moving blankets, etc for safe transport.