Frequently Asked Questions

Can I pick up my order?

At this time we don’t allow pickup for any orders, we do offer free delivery and retrieval within 15 miles of Hercules, CA!

What if you don’t have the quantity I’m looking for?

If you’re looking to book something that doesn’t have enough quantity (i.e. you need more than 30 chairs) please don’t hesitate to contact us. We are open to sourcing and can coordinate directly with you on your event needs!

What if I damage an item?

Accidents happen, we understand! All bookings are charged a 10% damage fee that covers most wear and tear, but if the item is lost or completely damaged and unrepairable we must charge for the replacement. Charge is based on item price, item to be assessed upon return.

What do I do with my rentals overnight and my event is outside?

All rentals must be stored inside or in a garage overnight. If there is rain in the forecast during your event we require all rentals be brought inside. If there is any weather damage to our items we will assess and charge accordingly upon return.

Do you set up all rentals?

Normal rental delivery is dropped off for you to set up. When we retrieve, rentals should be packed and ready for pick up the same way they were dropped off. If you’d like set up and breakdown you can request when submitting your wishlist. We also offer design help which includes set up and breakdown.